Effective Date: August 25th, 2025
Portoll (“Portoll,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our platform at https://app.portoll.com (the “Service”). By using the Service, you agree to this Privacy Policy. If you do not agree, please discontinue use.
1. Information We Collect
We collect the following categories of information:
- Account Information: Name, email address, password, and profile details you provide when registering.
- Community & Member Data: Content, messages, and membership details you or your members share in communities you create.
- Payment Information: Billing details and payment method data (processed by our third-party payment processor; Portoll does not store full payment card details).
- Transaction Data: Records of dues, subscriptions, and fees processed through the Service.
- Usage Information: Log data (IP address, device type, browser, operating system, access times, referring URLs).
- Cookies & Tracking: We use cookies and similar technologies to operate, secure, and improve the Service.
2. How We Use Information
We use collected information to:
- Provide, operate, and maintain the Service.
- Facilitate community creation, membership management, and dues collection.
- Process transactions, including subscription fees and payments.
- Communicate with you (e.g., account updates, technical notices, customer support).
- Improve and personalize the Service, including analytics and feature development.
- Detect, prevent, and respond to fraud, abuse, or security issues.
- Comply with legal obligations.
3. How We Share Information
We may share information with:
- Service Providers: Vendors that support operations (e.g., payment processors, hosting providers, analytics).
- Community Administrators: Information you provide may be visible to administrators of communities you join.
- Legal & Compliance: To comply with legal obligations, enforce our Terms of Service, or protect rights, safety, and property.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
We do not sell personal information to third parties.
4. Payment Processing
All payment transactions are processed by trusted third-party payment providers. These providers comply with PCI-DSS standards. Portoll only retains limited transaction metadata necessary for accounting and compliance.
5. Data Retention
We retain personal information as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Community and transaction records may be retained as required for accounting or regulatory compliance.
6. Security
We use reasonable technical and organizational safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Choices & Rights
- Account Access: You can review and update your account information through your profile settings.
- Data Deletion: You may request deletion of your account and associated data by contacting us.
- Cookies: You can manage cookie preferences through your browser settings.
- Email Preferences: You may opt out of promotional emails, though we may still send essential service communications.
8. Children’s Privacy
The Service is not directed to individuals under 13 (or under 16 in certain jurisdictions). We do not knowingly collect data from children. If we learn we have collected such data, we will delete it.
9. International Users
The Service is operated from the United States. If you access it from outside the U.S., you consent to the transfer and processing of your information in the U.S., subject to this Privacy Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you by revising the “Effective Date” above and, where appropriate, by email or via the Service.
11. Contact Us
If you have questions about this Privacy Policy or your data, please contact us at:
Portoll
400 East Vine Street, Suite 301,
Lexington, KY 40507
info@portoll.com
