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Terms of Service

Effective Date: August 25th, 2025

Welcome to Portoll! These Terms of Service (the “Terms”) govern your access to and use of the Portoll platform, located at https://app.portoll.com (the “Service”), provided by Portoll (“Portoll,” “we,” “our,” or “us”). By creating an account, subscribing to a plan, or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Definitions

  • Account: A registered profile created to access and use the Service.

  • Customer Data: Information, content, and data that you or your members submit to the Service.

  • Communities: Online groups created and managed by paid subscribers within the Service.

  • Free Plan: A limited version of the Service offered without charge.

  • Paid Plan: A subscription plan that enables you to create Communities, manage memberships, and collect dues or fees.

  • Transaction Fees: A percentage of dues, subscriptions, or payments collected through the Service and retained by Portoll.

  • SLA: The Service Level Agreement commitment set forth in Section 5.

2. Accounts & Registration

To use the Service, you must register for an Account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account.

3. Plans and Payment Terms

  • Free Plan: Available at no cost; does not include the ability to create Communities with paid memberships. Comes with additional limitations of functionality.

  • Paid Plan: Requires subscription payment. By enrolling, you authorize Portoll (or its payment processor) to charge your designated payment method.

  • Transaction Fees: Portoll retains a percentage of each transaction processed through Paid Communities. Applicable rates are disclosed at checkout and may be updated with notice.

  • Refunds: Except as required by law, all fees and transaction charges are non-refundable.

4. Acceptable Use

You agree not to:

  • Use the Service for unlawful purposes or in violation of any laws.

  • Upload or transmit harmful code, spam, or misleading content.

  • Misuse the payment or dues-collection features (e.g., for fraud, laundering, or prohibited goods).

  • Interfere with or attempt to disrupt the Service’s security or functionality.

Portoll reserves the right to suspend or terminate Accounts for violations of this policy.

5. Service Level Agreement (SLA)

Portoll commits to 99.9% uptime for the Service each calendar month, excluding scheduled maintenance and events outside our reasonable control.

  • If uptime falls below this threshold for two consecutive months, Paid Plan customers may request a credit of up to one month of subscription fees.

  • Credits are the sole and exclusive remedy for SLA breaches.

6. Free Plan Disclaimer

Free Plans are provided “as-is” without warranty of any kind. Portoll may modify or discontinue Free Plans at any time without liability.

7. Intellectual Property

The Service, including software, trademarks, logos, and all related content, remains the exclusive property of Portoll and its licensors. You retain ownership of Customer Data submitted to the Service but grant Portoll a worldwide, non-exclusive license to host, process, and display such data solely to operate the Service.

8. Confidentiality

Both parties agree to protect each other’s Confidential Information with the same degree of care used to protect their own. This obligation survives termination of these Terms.

9. Warranties & Disclaimers

  • Portoll provides the Service “as-is” and disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

  • Portoll does not warrant uninterrupted, error-free operation beyond the SLA commitments above.

10. Limitation of Liability

To the maximum extent permitted by law:

  • Portoll’s total liability for any claim under these Terms will not exceed the greater of (a) the fees you paid in the 12 months before the claim or (b) $100.

  • Portoll is not liable for indirect, incidental, or consequential damages, including loss of profits, data, or goodwill.

11. Termination

You may cancel your Account at any time. Portoll may suspend or terminate Accounts if you breach these Terms or if your subscription/payment fails. Upon termination, your access will cease, but accrued payment obligations will survive.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law principles. Any dispute arising from these Terms will be subject to the exclusive jurisdiction of the state and federal courts located in Kentucky.

13. Changes to Terms

Portoll may update these Terms from time to time. Notice will be provided by email or via the Service. Continued use of the Service after changes take effect constitutes acceptance.

14. Contact

For questions about these Terms, please contact us at:

Portoll
400 East Vine Street, Suite 301,
Lexington, KY 40507

info@portoll.com

© 2025 Portoll. All rights reserved.

The Online Tutor Providing Personalized Feedback

Scenario:
Miguel is an English tutor who works with students worldwide to improve their writing. He often receives drafts of essays and personal statements, which he annotates and sends back. He used to rely on email and Google Docs, but privacy concerns and file versioning issues have caused problems.

How Portoll Helps:

  • Miguel sets up a Portoll with his logo and domain (e.g., miguelwrites.net).
  • Students upload assignments directly through the file portal, and Miguel provides feedback.
  • Deadlines ensure students turn work in on time. Miguel can easily see who hasn’t submitted yet.
  • All messages and files are tied to each student’s profile, keeping the process organized and professional.
  • Miguel reviews usage analytics to see which students have accessed feedback or downloaded their revised documents.

Result:
Miguel provides a secure, private, and professional environment for tutoring—and can scale to dozens or hundreds of students without drowning in email.

The Fitness Influencer Delivering Custom Coaching

Scenario:
Alexa is a fitness and weight loss influencer who offers personalized coaching plans to hundreds of followers. She provides meal plans, workout routines, supplement guidance, and motivational content through a subscription model. To keep her coaching highly customized, Alexa asks her subscribers to upload regular progress photos, body measurements, and fitness tracker data (like sleep quality or step counts).

Previously, Alexa managed this process using email, cloud storage links, and messaging apps, which quickly became unmanageable as her subscriber base grew.

How Portoll Helps:

  • Alexa creates a fully branded subscription-based website (e.g., fitwithalexa.com) using Portoll. Her site has her logo, color scheme, and a custom domain that feels like an extension of her brand.

  • Subscribers gain access to exclusive content like PDF meal plans, weekly recipes, and training videos uploaded to their client dashboard.

  • Alexa uses file request features to ask for body measurements and progress photos every week or month. She sets deadlines and auto-reminders to keep clients accountable.

  • Clients can message her directly inside the portal, referencing specific files (like their recent weigh-in) to get quick feedback or encouragement.

  • File uploads are stored securely with Amazon S3 encryption, protecting personal health data and ensuring compliance with basic data security standards.

  • Alexa tracks whether subscribers are actively engaging—checking who has downloaded plans, submitted progress files, or missed check-ins.

Result:
Alexa delivers a premium coaching experience with a system that scales as her business grows. Her subscribers get a streamlined and professional platform that enhances accountability and results. She spends less time managing logistics and more time inspiring transformation.

The Freelance CPA with Dozens of Clients

Scenario:
John is a certified public accountant (CPA) who helps small businesses and self-employed individuals prepare for tax season. Every January through April, his inbox is flooded with W-2s, 1099s, and receipts. Coordinating with dozens of clients is chaotic, and chasing down missing documents is a full-time job on its own.

How Portoll Helps:

  • John sets up his own branded file portal (e.g., janeledgers.com) using Portoll.

  • He groups clients using custom tags like “1099 Filers” and uses mass actions to send document requests with specific deadlines.

  • Clients upload their forms, which are encrypted and stored on Amazon S3. John can review, approve, or reject uploads and set expiration dates to ensure data stays fresh.

  • He uses built-in messaging to comment on specific files and sends automated reminders via SMS or email through Portoll’s Twilio integration.

  • He charges clients via a monthly subscription model, handled seamlessly through integrated Stripe processing.  

Result:
John spends less time organizing and following up, and more time delivering value. His clients appreciate the professionalism and ease of use.